Do you have questions? We are happy to provide as many answers as we can below. Please reach to us if you are still unsure!
General Questions
What is AVSEC Training Limited
AVSEC Training Limited specializes in providing computer-based aviation security (AVSEC) training and other online courses. We deliver accessible, effective, and compliant e-learning solutions for individuals and organizations in the aviation and security industries.
Who are your courses designed for
Our courses are tailored for aviation professionals, including airport and airline staff, ground handling agents, freight forwarders, security personnel, and individuals seeking certifications.
Are your courses compliant with aviation security regulations?
Yes, our courses adhere to International Civil Aviation Organization (ICAO) standards, EU Regulation 2015/1998, and Irish Aviation Authority (IAA) requirements. Each course description will specify which regulations the course complies with.
What are the benefits of online aviation security training?
Online training offers flexibility, accessibility, and cost-efficiency. You can complete courses at your own pace, access them from anywhere, and ensure consistent delivery of training content across teams.
How long does it take to complete a course?
Course durations vary depending on the topic, but most can be completed within a few hours. Check individual course details for more information.
Do you offer certification upon course completion?
Yes, upon successful completion of any course, participants receive a certificate that confirms their compliance with the training course and successful completion of assessment.
Technical and Access Questions
Do I need special software to access your courses?
No, our courses are entirely web-based and can be accessed through any modern browser on a computer, tablet, or smartphone. No downloads are required.
What happens if I encounter technical issues during the course?
Our support team is available to assist you with any technical difficulties. Simply reach out via email or phone, and we’ll resolve the issue promptly.
Can I pause and resume the training?
Absolutely! Our courses are designed to allow participants to stop and start as needed, so you can learn at your own pace.
Is my progress saved automatically?
Yes, your progress is automatically tracked, ensuring you can pick up right where you left off.
What happens if I don’t complete the course by the deadline?
Course access is typically available for a set duration (e.g., 30 or 60 days). If you need an extension, contact our support team to request additional access, which may be subject to a fee.
Can I access the courses on mobile devices?
Yes, our platform is optimized for desktop, tablet, and mobile devices, allowing you to learn wherever is most convenient.
What should I do if I experience technical issues during the course?
Our technical support team is available to assist you. Contact us via email or phone, and provide details of the issue (e.g., error message or device type).
What if I notice errors or outdated content in the course material?
Please notify us immediately if you find errors in the course material. We strive to keep our courses accurate and up-to-date and will address your concerns promptly.
Corporate and Custom Solutions
Can you create custom training solutions for our company?
Yes, we specialize in designing tailored training programs that align with your organization’s specific needs, policies, and regulatory requirements.
Do you offer group or bulk enrollment options?
Yes, we provide flexible enrollment options for groups or teams, including discounted rates for bulk registrations.
Can we integrate your courses with our company’s Learning Management System (LMS)?
Yes, our courses can be seamlessly integrated with most LMS platforms. Contact us for technical specifications and assistance.
Payment and Pricing
How much do your courses cost?
Pricing varies depending on the course and number of participants. Visit our Courses page or contact us for detailed pricing information.
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and corporate invoicing for larger groups or organizations.
Are there any discounts for multiple enrollments?
Yes, we offer discounts for bulk enrollments or multi-course packages. Contact us to discuss your training needs and receive a customized quote.
Compliance and Certification
Are your courses recognized internationally?
Yes, our training programs meet global standards, including ICAO Annex 17 and EU aviation security regulations, ensuring international recognition of certifications.
How often do I need to renew my aviation security certification?
Recertification requirements depend on regulatory guidelines and your specific role. For most roles, refresher training is required every two to three years.
Do your courses cover the latest security threats and updates?
Yes, our courses are regularly updated to reflect current threats, regulatory changes, and best practices in aviation security.
Will I receive a certificate after completing the course?
Yes, upon successfully completing the course and any associated assessments, you will receive a digital certificate confirming your achievement.
What if there is an error on my certificate, such as an incorrect name?
If your certificate contains incorrect information (e.g., name, course title, or completion date), contact us within 14 days of receiving it. We will correct and reissue the certificate free of charge.
Can I request a hard copy of my certificate?
Yes, we can issue a printed certificate upon request. Additional fees may apply for printing and postage. Contact our support team for details.
Refunds and Cancellations
What is your refund policy?
Refunds may be issued if a course is cancelled prior to commencement or within a specified timeframe after purchase, provided no course content has been accessed. Please review our Terms and Conditions or contact us for specific refund eligibility criteria.
What happens if I am unable to complete the course due to unforeseen circumstances?
If you are unable to complete a course for valid reasons (e.g., medical or personal emergencies), contact us with supporting documentation. We may offer a course credit or extension at our discretion.
Other Questions
How secure is my personal data on your platform?
We prioritize your data security by implementing strict measures, including encryption and secure payment processing. For details, refer to our privacy policy.
Can I switch to a different course after purchase?
Switching courses may be allowed under certain conditions, provided no content has been accessed. Please contact our support team to discuss your options.
Do you offer support for non-English speakers?
While our primary course language is English, we may provide resources or translations for non-English speakers. Contact us for specific requests.
Contact and Support
How do I enroll in a course?
You can enroll directly through our website by selecting your desired course or contacting our support team for group registrations.
Can I speak to someone before choosing a course?
Absolutely! Our team is happy to assist you in selecting the right course based on your needs. Reach out via phone, email, or our contact form.
How do I contact AVSEC Training Limited?
Visit our contact page for our contact details.
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